INDECOPI

Complaints Book

As required by Peru’s Consumer Protection and Defence Code, Nuvia has a virtual Complaints Book available to you. We will reply by email within 15 business days at most.

What is your claim or complaint about?

The app or the subscriptionAccount, profiles, chat, dates, the subscription and its charges.Handled by: NovaSoft Technologies SACAn orderRomantic packages, flowers, boards or gifts you ordered.Handled by: Heart Events SAC

1. Consumer details

Full name *ID type *ID number *Address *Phone *Email *

I am under 18

2. What you bought

Service Product

Description *

Amount claimed (optional)

3. Details and your request

Claim (reclamo)Claim (reclamo): disagreement related to the products or services.Complaint (queja)Complaint (queja): disagreement not related to the products or services, or dissatisfaction with customer service.

Details *0/4000Your request *

I agree to receive a copy of my sheet and the reply at the email I gave. *

We use this data only to handle your claim, as set out in the Privacy Policy.