Safety
Verify live on the camera and carry the badge; if it fails, you have 2 days to fix it. Photos marked one by one, chats that only open on a match, and reports a person reviews.
Real profiles
Verify in under a minute with a live selfie. Your profile carries the verified badge and people trust you more.
Today · under a minute
A live selfie with the app’s camera, which we compare with your photos. If it matches, your profile carries the verified badge.
If it fails · 2 days
If the photo cannot verify you, the app tells you why and you have 2 days to fix it and try again. Meanwhile your account keeps working as usual: chat, calls and Discovery.
After the 2 days
Until you verify you cannot send, receive or read messages, or make or take calls, and you leave Discovery.
Once you verify
As soon as your verification is approved the hold lifts: your chats, your calls and Discovery, just as before.
Your account is paused
Verify your account to chat again: send and receive messages, and make voice and video calls. It takes less than a minute.
Verify now
Not now
If someone tries to message or call a paused account, the app tells them plainly, instead of leaving them waiting for a reply.
This person isn’t available
Their account is paused until they verify. You can message and call them once they do.
The app tells you why (for example, that your main photo does not show your face clearly) and you have 2 days to try again. Meanwhile you chat and call as usual; only likes, hearts and friend requests wait.
The final photo does not appear on your profile and nobody else sees it. It stays on our own server, and no video is recorded.
Before you get your hopes up
Every profile and every photo on Nuvia carries marks the person doesn’t set: Nuvia does. Check them before you like, before you keep chatting and, above all, before you meet.
Camila, 281
Blue seal next to the name
On every photo, bottom right
On every photo, bottom left
Watch out for scams
Romance scams start with a perfect photo and a lovely story. These are the signs to slow down:
Your golden rules
Layers of protection
You look at the camera, turn your head and smile or blink, in an order nobody knows beforehand. We compare your face with your main photo and, if it matches, the profile gets the badge and each photo is marked verified or not.
Nobody can message you unless the interest is mutual. You can block without warning, and whoever you block stops seeing you in Discovery immediately.
Block
Report
A person reviews it within 24 h
Every report is reviewed by a person within 24 hours, and a reported account can be paused meanwhile. We never tell anyone who reported them.
Voice and video calls travel encrypted from one phone to the other and are never recorded. During a video call, an automatic system detects nudity and covers that camera right away.
We only use it while you use the app and with your permission. Others only see an approximate distance, never where you are.
Photos and videos are checked as they are uploaded and do not get through if they show nudity. They are not shared outside the app or used in advertising unless you allow it; delete your account and they go with it.
If something is wrong
Zero tolerance for offensive content and for anyone who harasses. A report does not sit in an inbox: it follows these steps.
From their profile or from the chat. You can block at the same time, and we never say who reported them.
If the case calls for it, the reported account is paused while we review it.
Not a bot: someone on our team, within 24 hours.
We remove the content and close the account of whoever breaks the rules.
Safety
Verification tells you the person is real. The rest is up to you, at your own pace.
Your turn
Download Nuvia, match with someone near you, and give Friday a plan. Getting started is free.
